Frequently Asked Questions
I'm a new client! How do I prepare for my first visit to you?
How exciting! If you are coming to us for the first time, you are most likely enrolled for a consultation that may be combined with a haircut/hair dryer. If you have combined it, the only thing we want from you is to prepare pictures of the things you like, as well as the things you don't like. We will also ask you about your hair history for the last 5 years and we will be happy to be completely sincere with us so that we can be as objective as possible in the pricing and duration of the procedure. If you are only coming for a consultation, we ask that your hair be clean, relatively straight, so that we can see all the areas on it. When the hair is dirty or curly can hide a lot of the problems on it.
I'm not sure what to make an appointment for?
If you are unsure what to choose independently from our online platform, you better call us so that we can advise you on the most correct procedures. If you have never come to us, we will expect you to make an appointment for a consultation so that we can get to know you, your hair and its needs.
Where can I park?
House of Balayage has parking spaces, but if they are busy parking on the street is still free. Other parking options are:
Parking in the neighborhood is free (no area)
Paid parking opposite Paradise mall
Paid parking in Paradise mall
Paid parking shop Billa, 102A Cherni Vrah Blvd.
Do I need to confirm my appointment?
No, once it's booked with us, you get an appointment confirmation. If you see that something is not recorded correctly or you were expecting another day and time, then please contact us immediately to correct it. If all is well, you will receive a reminder 48 and 24 hours before the scheduled time. If you want to change the time but give us less than 24 hours notice you will be charged 50% of the amount of time recorded.
I can't find you! Where is the salon?
We are located in Sofia, kv. Krastova Vada, 49 Emilian Stanev Str. When typing "House of Balayage" on google maps, it will take you to the right location or here.
How long will the procedure take?
For procedures in the ‘Styling’ category, from 45 minutes to 1 hour.
For procedures in the ‘Bulki’ category, 45 minutes to 2 hours.
For procedures in the category "Coloristics" - the time is individual to the case and was discussed during the preliminary consultation with our colorist.
I have to cancel my appointment! What am I supposed to do?
We fully understand that all hours canceled 24 hours before the scheduled time can be moved without loss of deposit. All cancelled hours with less than 24 hour notice are charged 50% of the amount of time recorded.
Can I bring my child or a pet?
Although we adore children and pets, our salon is not the most suitable environment for young children – many of our services include chemicals, hot tools and long working hours.
Dogs are welcome, as long as they are calm and do not disturb other guests. We only ask you to make sure that your pet can safely wait during the procedure.
What is your delay policy?
We understand that delays can happen. However, to ensure that all customers receive the best possible service, we may need to shorten your service time if you are late by more than 15 to a maximum of 20 minutes. If you are late, please call us.
Do you offer services for special events such as weddings or parties?
Yes, we offer specialized services for special events. If you would like more information about our wedding packages: ‘Prices – Brides’.
What brands of products do you work with in the salon?
We use only high quality professional products that guarantee health, shine and long-lasting results. We work with Wella Professionals and System Professional, brands proven with technological quality, safety and excellent results.
What forms of payment do you accept?
We accept payments in cash, with debit and credit cards.
From 1 January 2026, when Bulgaria moves to EUR, The salon will work. only with euro (EUR).
Do you offer gift cards?
Yes, we offer and can be used for any service or product in the salon.
You can buy a gift card:
- on the spot in the lounge,
- online in our store,
- or get personalized digital card by email, which you can print.
For more information: +359 876 657 066.
What should I do if I have a complaint or a problem with the service I received?
Our goal is to provide exceptional service, but if for any reason you are not satisfied, please let us know as soon as possible. We are committed to answering all questions and resolving them. You can check our ‘Quality Assurance” here.
What if I have allergies to certain hair products?
If you have known allergies, please notify your stylist before your appointment. Unfortunately, there are allergies that can be extremely dangerous and it is possible to refuse the procedure. We have a wide range of products and will look for the right solution to avoid the problem.
Can I request a specific hairdresser for my procedure?
Yes, you can request a certain stylist for your class. Keep in mind that each hairdresser has his own schedule and specializes in certain services.
What if I don't know what hairstyle or color I want?
That's why we're here! Our experienced hairdressers will be happy to conduct a consultation and recommend you a haircut and color that will suit you and suit your maintenance ability.
Can I buy hair products from you?
Yes, yes! We offer a carefully selected selection of professional home care products.
Your stylist will recommend you the right products for your hair and goals.
You can buy the products:
- directly from the salon,
- or from our online store.